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What coaches, players, families and directors ask us most. Search for a word, or filter by topic.

34 questions

Getting started

Is there a free trial?

Your 10-day free trial starts when your workspace is activated, not when you submit an application. Record, review and release feedback with your coaches. No credit card is required, and recording a session does not restart the trial. We confirm your start and end dates during onboarding.

What happens when my trial ends?

To continue after the trial, a club admin chooses a plan in club settings: All-Access at $45 per player per year (minimum $1,500) with the family plan for every player, or the Club plan at $600 per year for up to 5 teams plus $100 per extra team. Plans are yearly, paid by card or bank account. Cancel any time from the billing page; access continues until the end of the year you paid for. Applying or letting your trial expire never charges you.

What is the family plan?

The coach's recaps and notes are free to every family while their club uses Coach Sidekick, and we'll give at least 30 days' notice before changing what's included free. The family plan is the part that helps at home: this week's at-home plan, drills that say what to watch for and how you can help, a monthly development report with a PDF to keep, and a practice log. With All-Access, your club covers it for every player. On the Club plan, parents will be able to add it soon: one family plan covering their children, $99 a year for one child, $149 for two, $199 for three or more (or $12, $18 or $24 a month).

What is Coach Sidekick?

The coaching record for a youth soccer club. A coach records a practice or match; Coach Sidekick works out which player each comment was for and turns it into notes, with matched drills, that the coach checks before anyone sees them. Coaches get a Debrief on every session, and directors see the coaching across every team.

Do I need a special microphone, or is my phone enough?

Your phone works. Record in the Coach Sidekick iPhone app, or upload a recording from any device on the web. A clip-on mic helps outdoors where wind is a factor, but start with your phone and add one only if you find you need it.

What happens after a session is recorded?

Coach Sidekick transcribes it, works out who each comment was for and what it was about, and the session shows its progress as it goes. When it's ready, the coach is notified and the notes wait in review.

Recording sessions

Can a coach keep private conversations off the record?

Yes, by not recording them. Coach Sidekick only captures audio from sessions a coach explicitly records, and there is no filter after the fact: if it was recorded, it is processed. For sensitive conversations such as discipline, health or personal matters, stop recording first. The clearest rule: if you pressed record, assume it will be reviewed.

What kinds of sessions can be recorded?

Practices, matches, halftime talks and team meetings. Anything where a coach is giving feedback works. Coach Sidekick captures the audio a coach chooses to record and nothing else.

Attribution & review

How accurate is the attribution, and what if it gets a player wrong?

It works well in most cases, and the review step is the safety net for when it does not. Every session is the coach's to check before anything reaches a player: edit an attribution, reassign a cue to a different player, or remove it entirely. We would rather be transparent that the AI is not perfect than pretend it is.

Can players see feedback before a coach approves it?

No. Every piece of feedback goes through the coach's review first, and nothing is auto-sent. The coach can edit, reassign, or remove anything before releasing it, and only what they approve reaches a player.

For coaches

Does my director see what I said in my sessions?

If you coach at a club on Coach Sidekick, yes: directors see your recorded sessions and the feedback you approved, because they can't develop their staff without seeing the coaching. They don't see audio you chose not to record, or feedback you removed before approving. If you coach solo, there is no director in the system.

Does my director see my Session Debrief?

If your club has the Director Suite, yes, unless your club keeps Debriefs private to each coach. Directors read the same Debrief you see, read-only: who you reached, how you coached, and how the session went against your plan. They can't edit it, can't see a plan before the session happens, and can't rank coaches against each other. Your Debrief says at the top who can see it. If you coach solo, there is no director in the system.

Is any of this used to rank or grade me against other coaches?

No. The Debrief is a mirror on the session, not a grade. There is no score, no ranking against other coaches and no leaderboard.

For players

Can my coach see what I do with my feedback?

Your coach can see how often you've logged practice at home. That's the loop working: your coach tells you what to work on, you work on it, and your coach knows you did.

What if I disagree with something my coach said?

Bring it up with your coach at your next session. Coaches usually appreciate players who think critically about their feedback. What you cannot do is delete feedback from your view, because it is part of the development record for that session.

Do I have to do the drills?

No. The drills are suggestions matched to what your coach said about you, not assignments with grades. They are there because your coach noticed something specific and the drill is designed to help. If you want to get better faster, do them.

Can I go back and see feedback from earlier in the season?

Yes. Your feedback history stays in your account, session by session.

For parents & families

Will I see other kids' feedback?

No. Coach Sidekick is private by design: each player's development summary is visible only to that player and their parents or guardians, never to other families. There is no shared parent feed, no leaderboard, and no “how does my kid rank” view.

What ages is this appropriate for?

Coach Sidekick is built for youth soccer clubs and academies, which typically means ages 7 through 18. When a player's date of birth shows they are under 13, their audio is not transcribed, analyzed or shared with our service providers until verifiable parental consent is recorded, consistent with the Children's Online Privacy Protection Act (COPPA). Your club's director can tell you how Coach Sidekick is set up there.

My child is a teenager and may not want me reading everything. How does that work?

That's worth a direct conversation with your child. Family access comes through your club, and it exists because families benefit from seeing what their child is working on. If you and your teenager want a different arrangement, talk to your club.

Can I see how my child is progressing?

Yes, in words rather than numbers. Each month's report, which the coach approves, says what the coach is focusing on and, when the notes show it, where your child is growing, and the Family Hub shows what has come up more or less lately. There's no 1-to-100 score and no ranking against teammates.

How do I get access for my family?

Through your child's club or academy: Coach Sidekick is a tool the club sets up. If your club doesn't use it yet, the fastest way is to forward it to your director.

For directors

How much admin does this add to my staff's weekly load?

Recording is a button on a coach's phone. After the session, coaches check the notes before anything is released, which most do in one sitting. For directors, there's nothing to run week to week: open the club view when you want it, or schedule a weekly export to your inbox.

Can I see every coach in my academy, or just my own staff?

Every coach and team in your club, with the sessions and feedback behind them. Club-wide visibility is the point. If you need access limited by age group or staff role, tell us during setup.

How soon will we see it working?

After the first recorded session: notes for each player the coach spoke to, a Debrief for the coach, and the team on your club view. Each session adds to every player's record from there.

Does this replace Hudl or Veo?

No, it is complementary. Hudl and Veo solve video analysis: what happened on the field, tactically. Coach Sidekick solves the coaching conversation around it: what you said, who you said it to, and what happens next for each player. The problems do not overlap, so clubs that film keep filming and run both.

How do we get our coaches to actually use it?

Two things matter. Recording has to feel like nothing, so coaches don't see busywork. And coaches need to get something for themselves, not just for you, which is what the Debrief is for. We work through both with each club during setup.

Drills & the skill library

How are drills matched to a player?

Matching starts from the feedback a coach approved. Each piece of feedback resolves to a skill in the taxonomy, and the system pulls the drills tagged to that skill, weighted by how directly they train it. So a player works on what their coach actually flagged, not a generic plan for their position.

Is every drill animated?

No. A growing number of drills include step-by-step animations rendered by the same engine that powers the tactics board, and the rest carry full written setups, coaching points, and progressions. Every drill is usable today, and we add animations to more of the library over time.

Where does the skill taxonomy come from?

It was built by hand: more than 160 skills across four domains (technical, tactical, physical, psychological). It's the same vocabulary that sorts feedback and matches drills, so feedback and drills speak the same language.

Can I filter the library down to exactly what I need?

Yes. Filter by domain, difficulty, player count and the skill a drill builds, or start from a skill and see the drills that train it.

Privacy & data

How is a child's data protected?

Audio and transcripts are encrypted in transit, and our infrastructure providers encrypt stored data at rest. From the Family Hub, parents can review what we hold about their child, see the consent history, withdraw consent and request deletion. With counsel who specialize in children's data, we are finishing the parent-facing way to give verifiable consent for players under 13 and defining data-retention limits. Our Privacy Policy is published. See our youth data page for the full picture.

What data do you store, and where?

Audio is encrypted and stored on Cloudflare R2 (US-based). Transcripts, feedback, and metadata sit in a PostgreSQL database on Neon (also US-based). Our Privacy Policy and Terms of Service are published on this site; reach out if your procurement review needs anything more.

Who can see a player's development record?

The player, their coaches and club staff, and any parent or guardian linked through the club. There is no shared feed across families and no ranking of one player against another.

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